At e98nn, protecting the personal information of every Pakistani player is a core commitment — not a checkbox. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
These principles guide how e98nn handles your personal data every single day — from registration through to your last withdrawal.
e98nn only collects the personal data that is strictly necessary to operate your account, verify your identity, and process PKR transactions. We never ask for information we do not need and do not store data beyond its required retention period.
All data transmitted between your device and e98nn's servers is protected by 256-bit SSL/TLS encryption — the same standard used by Pakistan's leading banks including HBL, UBL, and Meezan Bank. Your CNIC details, payment data, and login credentials travel securely at all times.
e98nn does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or any other commercial entity. Your data belongs to you. The only third parties who ever access your data are those directly involved in operating your account — such as payment processors.
You have the right to access, correct, export, and request deletion of your personal data at any time. e98nn provides straightforward mechanisms to exercise these rights through your account dashboard or by contacting our 24/7 support team via live chat.
e98nn retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, comply with legal obligations under applicable AML and KYC regulations, or resolve disputes. Once a retention period expires, your data is securely deleted or anonymised.
All promotional communications from e98nn — including SMS alerts about PSL bonuses, JazzCash cashback offers, and new slot releases — are opt-in only. You can unsubscribe from any or all marketing channels at any time from your account notification settings without affecting your ability to use the Platform.
This Privacy Policy ("Policy") describes how e98nn ("Company", "Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("Player", "User", "you") who access or use the e98nn website and associated services available at e98nn.app (the "Platform").
e98nn is an online casino and sports betting platform built specifically for Pakistani players, offering 2,400+ games, live cricket betting including PSL markets, and instant PKR payment processing via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. In delivering these services, we necessarily collect and process certain personal information about our players.
This Policy is incorporated into and must be read together with e98nn's Terms and Conditions. By registering an account or using any feature of the e98nn Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Scope: This Policy applies to all personal data collected by e98nn through the Platform, including data collected during account registration, KYC verification, deposit and withdrawal processing, customer support interactions, and general use of Platform features. It does not apply to third-party websites or services linked from the Platform, which operate under their own independent privacy policies.
e98nn collects personal data through several distinct channels. The categories of personal data we collect, and the specific data points within each category, are set out below.
When you create an e98nn account, we collect the following information:
To comply with internationally recognised anti-money laundering (AML) standards and to verify your age, e98nn may request:
All PKR deposit and withdrawal transactions on e98nn generate financial data that we are required to retain for AML and regulatory compliance purposes. This includes:
e98nn records detailed gaming activity data for each account, including:
When you access the e98nn Platform from a mobile device or browser, we automatically collect technical information including:
| Data Category | Examples | Collected At |
|---|---|---|
| Registration Data | Name, DOB, mobile, email | Account sign-up |
| KYC / Identity Data | CNIC, proof of address | Verification request |
| Financial Data | Deposit / withdrawal records | Each transaction |
| Gaming Activity | Bets, outcomes, sessions | Ongoing Platform use |
| Technical Data | IP address, device type | Each Platform visit |
| Support Data | Live chat transcripts | Support interactions |
e98nn uses the personal data we collect for the following specific and legitimate purposes:
No Automated Decision-Making: e98nn does not use fully automated decision-making processes that produce legal or similarly significant effects on you without human review. Account risk assessments and withdrawal approvals involve human oversight at final decision stage.
e98nn processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
e98nn does not sell your personal data. We share your personal information only with the following categories of trusted third parties, and only to the extent necessary for them to perform their specific function:
To process your PKR deposits and withdrawals, e98nn shares relevant financial data with our approved payment processing partners including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These processors handle your data under their own privacy policies and are bound by applicable Pakistani financial regulations.
e98nn's casino games are powered by licensed third-party game studios. These providers receive anonymised session tokens and technical identifiers sufficient to deliver game content. They do not receive your CNIC, full name, or financial account details.
To fulfil our identity verification obligations, e98nn may share your CNIC images and registration details with licensed KYC verification service providers who perform automated and manual identity checks on our behalf. These providers are contractually bound to process your data only for verification purposes.
e98nn will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or in connection with the prevention or investigation of a crime. We will notify you of such disclosure where we are legally permitted to do so.
Strict Prohibition: e98nn strictly prohibits the sharing of your personal data with third-party advertisers, data brokers, social media platforms, or any entity for commercial data monetisation purposes. Any e98nn employee or contractor who violates this prohibition is subject to immediate disciplinary action and potential legal liability.
The e98nn Platform uses cookies and similar tracking technologies to deliver a personalised, secure, and high-performance experience for Pakistani mobile and desktop users. A cookie is a small text file placed on your device by the Platform when you visit.
You can control cookie preferences at the Platform level through your e98nn account settings. You may also configure your mobile browser to block or delete cookies, though doing so may impair certain Platform functions. Note that blocking strictly necessary cookies will prevent you from logging in to your e98nn account.
e98nn employs a layered, defence-in-depth approach to data security, combining technical controls, organisational procedures, and contractual obligations on all third-party data processors.
Your Role in Security: Data security is a shared responsibility. e98nn strongly recommends that all Pakistani players use a unique, strong password for their e98nn account, enable all available two-factor authentication options, and never share their login credentials with any third party — including friends, family members, or anyone claiming to represent e98nn support.
e98nn retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law or regulatory obligation.
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / regulatory compliance |
| KYC / identity documents | 5 years from account closure | Legal obligation |
| Financial transaction records | 7 years from transaction date | AML / tax regulations |
| Gaming activity logs | 3 years from last login | Responsible gaming & fraud |
| Technical / device data | 13 months from collection | Analytics & security |
| Support chat transcripts | 2 years from interaction | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management |
Upon expiry of the applicable retention period, your personal data is either permanently deleted from e98nn's systems or irreversibly anonymised so that it can no longer be attributed to you as an individual.
As an e98nn player, you hold the following rights in respect of your personal data. These rights may be subject to limitations under applicable law, particularly where data processing is required for AML compliance or fraud prevention purposes.
To exercise any of the above rights, please contact e98nn's Data Protection team via live chat (available 24/7) or by emailing [email protected]. We will acknowledge your request within 72 hours and provide a substantive response within 30 calendar days.
Identity Verification for Rights Requests: To protect your privacy, e98nn will verify your identity before processing any data rights request. This typically involves confirming your registered mobile number and one additional piece of account information. We will not process rights requests from unverified third parties.
e98nn strictly enforces a minimum age requirement of 21 years for all account registrations. The Platform is not intended for, and does not knowingly collect personal data from, any individual under the age of 21.
During the registration process, all users are required to confirm that they are aged 21 or above. e98nn employs automated age-check mechanisms and manual KYC review of CNIC documents to enforce this requirement. Any account found to belong to a user under the age of 21 will be immediately closed, all funds will be returned via the original payment method where possible, and the matter will be escalated in accordance with our responsible gaming procedures.
If you are a parent or guardian in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan and believe that a minor in your household has registered an account on e98nn, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.
Parental Controls: e98nn strongly recommends that parents and guardians in Pakistan install parental control software on shared devices to restrict access to online gambling websites. This is an important layer of protection in addition to e98nn's own age verification processes.
e98nn's primary Platform infrastructure is hosted in data centres that meet internationally recognised security standards including ISO 27001. Some personal data processed by e98nn may be transferred to, and stored in, jurisdictions outside of Pakistan in order to deliver the Platform's services — for example, when game software is delivered from servers operated by our licensed game studio partners.
Whenever personal data is transferred outside Pakistan, e98nn ensures that appropriate safeguards are in place to protect your data to at least the same standard as it would receive within Pakistan. These safeguards include contractual data protection clauses with all international data processors and selection of processors who operate in jurisdictions with adequate data protection frameworks.
By using the e98nn Platform, you acknowledge and consent to the transfer of your personal data to the jurisdictions described in this section, subject to the safeguards outlined above.
e98nn reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The date of the most recent revision is always displayed in the "Last Updated" badge at the top of this document.
For material changes — those that significantly affect your rights or the way we process your personal data — e98nn will provide advance notice via a prominent notification banner on the Platform or via direct communication to your registered Pakistani mobile number, where technically feasible.
Your continued use of the e98nn Platform following the posting of a revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree to the revised Policy, you must cease using the Platform and contact our support team to close your account.
Stay Informed: We recommend bookmarking this page and reviewing it periodically, particularly before making significant deposits or engaging with new Platform features. Your privacy is important to us, and we want you to always be fully informed about how your data is handled at e98nn.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact e98nn's Data Protection team through the following channels:
When submitting a privacy-related request or complaint, please include your registered username, a description of your request or concern, and — for data rights requests — the specific right you are seeking to exercise. This allows our team to locate your account and respond accurately and efficiently.
e98nn is committed to resolving all privacy-related concerns in a fair, timely, and transparent manner. We acknowledge all formal privacy complaints within 72 hours and aim to provide a substantive resolution within 30 calendar days of receipt.
Escalation: If you are not satisfied with e98nn's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in the jurisdiction under which e98nn operates. Our support team will provide you with the relevant contact details upon request.
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